Emergency vs. Routine Requests
We prioritize safety and habitability with 24/7 emergency response, while routine requests are handled efficiently within standard timeframes.
Emergency 24/7 Response
Routine Standard Business Hours
Response Time Expectations
We respond fast and keep owners informed at every step. These are our target response windows.
Emergency Within 1 hour
Urgent Within 4 hours
Routine Within 24-48 hours
We work with a vetted network of licensed, insured vendors to ensure quality work at fair prices.
- Verified and insured professionals
- Competitive pricing and scope review
- Work scheduled with tenant coordination
- Quality checks and follow-up
We follow clear approval guidelines to ensure you stay in control.
- Up to $250 - Pre-approved
- $250-$1,000 - Owner notification
- Over $1,000 - Owner approval required
- Custom thresholds available
We keep you informed from start to finish with timely, detailed updates.
- Request received confirmation
- Vendor dispatched updates
- Work in progress updates
- Completion summary and photos
We focus on quality, value, and long-term savings.
- Competitive vendor pricing
- Preventive maintenance planning
- Detailed invoices and receipts
- Budget tracking and forecasting